Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: November 29, 2025
Privacy at a Glance
- We don't sell your personal information
- We use cookies only for essential site functionality and analytics
- You can request deletion of your data at any time
- We comply with GDPR, CCPA, and other privacy regulations
1. Information We Collect
Information You Provide
- Contact Form: When you submit our contact form, we collect your name, email address, and message content.
- Business Listings: If you're a plumber requesting to be listed, we collect your business information including name, address, phone, and website.
Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, and navigation paths.
- Device Information: Browser type, operating system, and device type.
- Location Data: General geographic location based on IP address (city/region level only).
2. How We Use Your Information
- To respond to your inquiries and provide customer support
- To improve our directory and user experience
- To show you relevant plumbers in your area
- To analyze site usage and optimize performance
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our site:
Essential Cookies
Required for the site to function properly. Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our site to improve the experience.
You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.
4. How We Share Information
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our site (hosting, analytics, email services).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure data storage with access controls
- Regular security assessments
- Employee training on data protection
6. Your Privacy Rights
Depending on your location, you may have the following rights:
GDPR Rights (EU/EEA Residents)
- • Right to access your data
- • Right to rectification
- • Right to erasure ("right to be forgotten")
- • Right to data portability
- • Right to object to processing
- • Right to withdraw consent
CCPA Rights (California Residents)
- • Right to know what data we collect
- • Right to delete your data
- • Right to opt-out of data sales (we don't sell data)
- • Right to non-discrimination
To exercise these rights, please contact us at privacy@findemergencyplumber.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 2 years. Analytics data is retained for up to 26 months.
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: privacy@findemergencyplumber.com
Contact Form: Contact Us