Is This a Plumbing Emergency?

Knowing when you have a true plumbing emergency can save you hundreds of dollars in unnecessary emergency service fees, or thousands in water damage if you wait too long.

True Plumbing Emergencies (Call Now)

• Burst pipes: Water flooding uncontrollably, especially if you can't locate or operate the shutoff valve.
• Sewage backup: Raw sewage entering your living space is a health emergency requiring immediate attention.
• Gas leaks: If you smell gas near your water heater or pipes, evacuate and call immediately. This is life-threatening.
• No water to entire home: Complete loss of water affects sanitation and may indicate a major line break.
• Frozen pipes at risk of bursting: Pipes that have frozen and may burst need professional thawing.

Urgent But Not Emergency (Same-Day Service)

• Water heater failure: No hot water is inconvenient but usually not dangerous. Can often wait a few hours.
• Clogged main drain: If one fixture is affected, it's usually not urgent. Multiple fixtures = more urgent.
• Sump pump failure during rain: Important to address same-day to prevent basement flooding.
• Contained leaks: If you can catch the water with a bucket, you have some time to find the right plumber.

Can Wait for Regular Hours (Save 30-50%)

• Dripping faucets: Annoying but not urgent. Turn off the fixture valve if it's excessive.
• Running toilets: Wasteful but not an emergency. Lift the flapper to stop it temporarily.
• Slow drains: Usually a buildup issue that can wait for regular service.
• Low water pressure: Often a simple fix that doesn't require emergency rates.
• Garbage disposal issues: Not essential. Use your trash can until it's fixed.

While You Wait: Damage Control Tips

1. Locate your main water shutoff: Usually near the water meter or where the main line enters your home.
2. Know your fixture shutoffs: Most sinks, toilets, and appliances have individual shutoff valves.
3. Turn off water heater: If you shut off water supply, turn off your water heater to prevent damage.
4. Document everything: Take photos and videos for insurance claims before cleanup.
5. Remove valuables: Move furniture, electronics, and important items away from water.